Return and Exchange Policy (Afnan Store) At Afnan Store, we are committed to providing you with an exceptional and trustworthy aromatic experience. And because our confidence in the quality of our selection exceeds expectations, we have provided you with the "Golden Guarantee" (for niche and designer perfumes only) and high flexibility in exchange and return according to the following controls: 1. The Golden Guarantee (for niche and designer perfumes only) Enjoy experiencing the perfume before purchasing! Feature: A free sample of the same perfume is attached with the main perfume. Condition: The experience is only through the "outer sample"; if the plastic cover (sleeve) of the main perfume is opened, the right to claim the Golden Guarantee is forfeited. 2. Alternative Perfumes and Other Fragrances Policy Because your satisfaction is our goal, we have provided smart shopping solutions: Experience option: You can purchase a single (sample) of the perfume first to try it before ordering the full size. Flexible purchase option: You can buy the perfume with a sample of the same perfume; if the sample does not suit you, you have the right to exchange or return the main perfume, provided it is in its original packaging (sleeve) and has not been opened at all. 3. Products Excluded from Return Based on the instructions of the Ministry of Commerce and in order to preserve public health, the following categories are non-exchangeable and non-returnable: Samples, partitioned perfumes, and coverings: as they are experimental products prepared specifically upon request. Opened perfumes: any product with its outer cover opened. 4. General Conditions and Costs Duration: The request must be submitted within 3 days only from the date of receipt via the store's WhatsApp, with a video attached showing the condition of the product. Costs: The customer bears the shipping costs (both ways). Free Shipping Notice: When returning, the right to the offer is forfeited, and the amount refunded will be reduced by the value of the first shipment slip and the return slip. 5. Our Commitment to Quality (Errors and Defects) If a wrong product is received or there is a manufacturing defect, Afnan Store bears all costs and commits to compensate you immediately after contacting us within 3 days of receipt. 6. Timeframes The product recovery process takes 3-8 working days. Refunds are credited to your account within 7-14 working days after inspecting the product and confirming its safety. Afnan Store… a scent that tells your story of distinction.
